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Member Services Department
Lisa Nickell, Member Service Manager
Lisa oversees the payroll and checking account duties, and also handles the IRAs and Share Certificates.
Randi Hickman, Senior Member Service Specialist
Randi's responsibilities include opening and closing accounts as well as handling payroll deduction, direct deposit, Checking, Visa Check Cards, and Account to Account transfers.
Lisa Carlin, Member Service Representative
Gina Hoebner, Member Service Representative
Ebony Howard, Member Service Representative
In addition to handling the bulk of our members' financial transactions, our Member Service Representatives make lobby visitors feel at home.
Brittany Carter, Branch Manager, Elizabeth Place Office
Brittany joined our team in early 2017 to manage our new office at Elizabeth Place. She brings a wealth of Credit Union, Finance, and Customer Service experience to give our members the best quality care.
Whether you come into our lobby to perform a transaction or speak to our staff over the phone, our friendly and knowledgeable employees are always ready to assist you.
Standard Register Federal Credit Union currently employs 14 full-time staff members and 1 part-time staff member.
Kraig Casey, Assistant Manager
Kraig has been with SRFCU since 1999. He started in Credit Unions in 1985. He holds a B.S. in Accounting and a MBA in Business. He manages the Loan Department with direct, indirect, mortgage, and business loans. He assists in Strategic Planning, Budgeting, Investment and Marketing. He is on the Credit Committee, Security Committee, Finance Committee and ALM Committee.
Crista Plunket, Loan Officer
Crista transferred to the Loan Department after 14 years in Member Services. She aids members in applying for consumer and mortgage loans. She also assists with Visa Credit cards.
Betsy Newsad, Loan Officer and Visa Credit Card Specialist
Betsy has been with SRFCU since 1996. She assists members in applying for consumer and mortgage loans. She also processes Visa Credit cards, handles chargebacks and disputes, and is on the Credit Committee.
Bill Ewry, Collection Manager
Bill has been with SRFCU since September 1982. He graduated from Ohio University in 1975 with a Bachelor of Fine Arts degree. Bill counsels members who are having difficulty repaying their loans by working with them to create a repayment schedule. He is also on the Credit Committee.
Jerri Murphy, Title Specialist/Papers Out
Jerri handles all perfection of liens (paper, electronic and UCC1), follows up on outstanding loan documents, and handles insurance tracking for the Credit Union.
Mike oversees all the daily operations of the Credit Union, including budgeting, investments, human resources, and strategic planning.
Kim Donaldson, Accounting Manager
Kim oversees our Accounting Department and works closely with Credit Union management to determine what expenditures are necessary for new software and equipment.
Donna Floyd, Accounting Coordinator
Donna is responsible for all bookkeeping operations and generates all of our financial reports.
Andrea Brunner, Systems Administrator
Andrea joined our team in October 2015 to oversee our computer systems and network. She is now responsible for all of our IT equipment and systems, and manages our website and social media pages. She holds a Bachelor of Science in Business in Management Information Systems from Wright State University.