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Member Services Department 

Lisa Nickell, Member Service Manager 
Lisa oversees the payroll and checking account duties, and also handles the IRAs and Share Certificates.   

Lisa Carlin, Member Service Representative
Gina Hoebner, Member Service Representative

Tabra Bilbrey, Member Service Representative/Specialist

In addition to handling the bulk of our members' financial transactions, our Member Service Representatives make lobby visitors feel at home.

Image: Financial graphs with calculator and pen

Whether you come into our lobby to perform a transaction or speak to our staff over the phone, our friendly and knowledgeable employees are always ready to assist you.

SR FCU currently employs 10 full-time staff members and 1 part-time staff member.

Friendly staff with your interests at heart!

image: house and car on roadway, all made out of paper money

​​Loan Department

Kraig Casey, Assistant Manager     NMLS ID: 674037
Kraig has been with
SR FCU since 1999.  He started in Credit Unions in 1985. He holds a B.S. in Accounting and a MBA in Business.  He manages the Loan Department with direct, indirect, mortgage, and business loans. He assists in Strategic Planning, Budgeting, Investment and Marketing.  He is on the Credit Committee, Security Committee, Finance Committee and ALM Committee.

Crista Plunket, Loan Officer
Crista transferred to the Loan Department after 14 years in Member Services.  She aids members in applying for consumer loans.  She also assists with Visa Credit cards.
Betsy Newsad, Loan Officer and Visa Credit Card Specialist     ​NMLS ID: 689962
Betsy has been with
SR FCU since 1996.  She assists members in applying for consumer and mortgage loans.  She also processes Visa Credit cards, handles chargebacks and disputes, and is on the Credit Committee.   

Donica Harris, Title Specialist/Papers Out

Susan handles all perfection of liens (paper, electronic and UCC1), follows up on outstanding loan documents, and handles insurance tracking for the Credit Union.


Michael Frankey, President & CEO

Mike oversees all the daily operations of the Credit Union, including budgeting, investments, human resources, and strategic planning.

Accounting & IT Department

Donna Floyd, Accounting Coordinator
Donna is responsible for all bookkeeping operations and generates all of our financial reports.

Bowen Chaney, Systems Administrator/Security Officer

Bowen is responsible for In-House computer operation and IT Security.