When scheduling a Bill Pay payment through CU Online, the date you select is the date the payment will be withdrawn from your SRFCU account, not the date the payment will arrive in the Payee's account. Please allow additional time for processing.
BillPay processes Sunday through Thursday at 4pm ET. Payments initiated after 4pm ET on Thursday will be processed on Sunday and withdrawn from your account on Monday.
Once initiated, a payment cannot be cancelled unless scheduled for a future date.
Adequate funds must be available in your share draft account at the time the Bill Pay processes for a payment to be successful. If sufficient funds are not available, the payment will fail. Payments will automatically retry one time before being cancelled. A cancelled payment must be rescheduled.
If the Payee is not set up for electronic payments with our Bill Pay provider, a paper check will be mailed, which can take additional time to arrive. Payments are not guaranteed to be sent electronically.
When setting up a new Payee, you must create the Payee and then wait 24 hours for the system to verify the Payee before setting up your first payment. Failure to do so can result in a payment reject. In the event of a rejected payment, you will be contacted regarding the issue and advised how to proceed.
For questions or concerns, please call 937-223-3333 x208.