What Is "CU Online"?
(You can login to your account anytime by clicking on the Maroon bar in the upper left hand side of the screen, just underneath today's date)
"CU Online" is our online account access service that lets you use your PC to access your Credit Union accounts. With just a click of your mouse, you can:
- Obtain account information
- Make transfers and loan payments
- See if a check has cleared
- View your account history
How Much Does "CU Online" Cost?
This service is free!
How Do I Enroll in "CU Online"?
Enrollment procedures will differ, depending on whether or not you are enrolled in "Magic"Line, our 24-hour member service telephone line.
If you ARE enrolled in "Magic"Line:
You can use "CU Online" immediately. Just enter your "Magic"Line Access Code (or PIN) as a temporary password to log on to "CU Online". You will be required to change your password for "CU Online" to a complex password, but your "Magic Line" PIN stays the same.
For detailed instructions on how to enroll, click here for a PDF walk through document.
If you ARE NOT enrolled in "Magic'Line:
Simply complete and submit an online enrollment form for"CU Online" or call the Credit Union 800-543-2283 or 937-223-3333. You can open the form from the"CU Online" log in page or click here.
Member information displayed in CU Online under the Options > Member Info tab reflects information stored in our host system. If your information is incorrect, it is your responsibility to contact us to correct the information. You may complete a change of address form (for mailing address, phone number, or email) online through the Options tab. Any change to name, SSN, or DOB must be made in writing and be accompanied by the appropriate documentation.
Visa and loan payments made via internal account transfer through CU Online are posted immediately. Transfers made via external Account to Account transfer (A2A) are available the business day following the scheduled transfer day. A2A transfers are processed Sunday through Thursday at 3pm ET. Transfers scheduled after 3pm ET on Thursday will be processed on Sunday. Please note that funds availability at other institutions may vary.
Stop payment requests made through CU Online will be processed on the following business day. Please make sure that your phone number and email address are correct in the system so that we may contact you with questions.
For any questions or concerns regarding CU Online, please contact firstname.lastname@example.org or call 937-223-3333 x208.